Customer and supplier visits
Attend meetings to discuss the agreed agenda, then send notes and follow-up questions.
On-site work
Can’t be in Europe yourself? We can be there for you
You authorise us in writing to act on your behalf. We carry out visits, handovers, counts and photographic checks, then send you the documentation.
Services
Tasks that need someone on site
Trade-fair representation
Share materials, hold initial discussions and organise information from the specified exhibitors.
Documents and samples
Deliver to the nominated recipient at the agreed time and obtain proof of receipt.
Counts and defect records
Check quantities, packaging, labels and visible discrepancies against your checklist.
Equipment and delivery
Viewings, condition reports, packing, freight and related documentation.
Follow-up
Liaise with contacts in Europe, check additional information and report progress.
Companies that cannot send someone to Europe
We work on site; you make the decisions
For visits, handovers and checks with an agreed schedule and clear written authorisation. We agree the questions to ask and the documentation required before attending.
Teams managing cross-border equipment and goods
Clear on-site reports you can verify
We document equipment, packaging and handover conditions according to your brief, and coordinate the parties involved in Europe. Technical assessments and statutory inspections remain the responsibility of the relevant specialists.
Selected work
Project examples
Supply chain · Visit
Supplier visit in Germany
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Task
The client did not travel. We met the supplier and followed the agreed written agenda.
What we did
- Confirmed our authorisation, the contact person and the agenda
- Attended the meeting and checked the information provided
- Prepared meeting notes and follow-up questions
Result
The client received the meeting notes and a follow-up list.
Trade fair · Representation
Trade fair meetings and research
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Task
The company could not send its own staff. We collected information from the specified exhibitors.
What we did
- Arranged meetings by sector and topic
- Shared materials and recorded the main discussion points
- Organised exhibitor materials and contacts for follow-up
Result
An organised information pack to help the client assess suppliers and follow up.
Industrial equipment · Export
Used machine-tool inspection and shipment, Germany to Hong Kong
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Task
Before shipment, we documented the visible condition of the machine and coordinated packing and transport in Europe.
What we did
- Photographed the machine and nameplate and filmed it in operation, following the agreed checklist
- Organised the documentation for the client
- Coordinated dismantling, packing and loading
- Prepared the documents requested by the freight forwarder
Result
The client received the on-site documentation and loading details to support the onward shipment.
How we work
How we work
- 01
Define the task
The location, who we will meet, the completion criteria and what must be documented.
At this stageWritten task list and completion criteria - 02
Confirm authorisation
What we may do on your behalf, whom we will contact and any third-party conditions.
At this stageWritten authorisation and on-site contact plan - 03
Do the work
Carry out the agreed visits, handovers, checks, documentation or arrangements.
At this stageThe agreed notes, photos or video - 04
Report back
Send the notes, photographs, video or handover record, highlighting any outstanding matters or discrepancies.
At this stageFindings, discrepancies and suggested next steps
Before you contact us
What to clarify before you instruct us
You do not need every detail. Send what you know. We will confirm the rest with you.
- The objective: what must be completed and the completion criteria
- The place: city, address and the named contact
- Timing: the appointment window, deadline and site restrictions
- Authorisation: what we may say or do on your behalf
- Documentation: lists, photographs, video and proof of handover
- Responsibilities: specialist inspections, third-party confirmations and discrepancies
FAQ
Frequently asked questions
How do you price a task?
The price depends on the location, time on site, preparation, travel and documentation required. Third-party services are listed separately. Any change to the scope is agreed before the work changes.
Can you take on tasks at short notice?
Send us the location, deadline, contact details and task. Availability depends on staffing, site appointments and written authorisation. We check these before proposing an approach.
How do you deliver the on-site documentation?
Depending on the task, we provide a written summary, photographs or video, a stock count or proof of receipt. We agree the shot list, file organisation and delivery method before starting.
Can you sign or accept goods for us?
Standard on-site work does not include signing contracts, committing to payments or carrying out technical acceptance inspections. Any commitment to a third party requires clear written authorisation. Statutory inspections, technical certification and professional opinions must be provided by the responsible party.
Can you work outside Germany?
We assess other European destinations for each project, considering transport, local contacts, language requirements and appointment availability. Several cities can be included in one plan.
Can you provide support in Chinese and German?
Day-to-day communication in Chinese and German can be included in the scope. For professional interpreting or other languages, please provide the sector, subject and duration in advance so we can confirm a suitable interpreter and the terms.
Direct contact
Have a project in Europe?
Tell us what you need, where and when. We reply within one working day to let you know whether we can help and how we would approach it.